Guest Service Agent

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience.

Our team is a big reason guests return often and share memories of their spa experience with others.

WHAT YOU WILL DO:

• Greet guests with a warm and friendly welcome
• Foster a relaxing and tranquil environment for guests
• Assist with guest reservations, modifications and cancellations on the phone and/or in person
• Be responsible for check-ins and daily transactions
• Engage guests; make a connection and anticipate guest’s needs
• Manage wait list and cancellations
• Serve prepared food and beverages at our bistro
• Other daily opening and/or closing duties

WHAT WE OFFER:

• A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
• A competitive and leading wage rate starting at $19.00 per hour
• A generous benefits package that includes Health, Dental, Vision, Life and travel insurance.
• A comprehensive Employee Assistance Program
• Complimentary employee and spouse access to the Thermal Journey
• One complimentary Registered Massage treatment
• Food and Beverage Discounts
• Boutique Discounts
• Employee rates for services
• Paid sick days
• Paid personal days

WHAT DO WE NEED FROM YOU?

• Excellent customer service, interpersonal and communication skills
• A professional and positive attitude
• Someone who enjoys people and interacting with the public
• Self motivated team player
• Ability to manage time efficiently
• Ability to perform basic computer skills
• Ability to stand for extended periods of time and some heavy lifting
• Flexible work schedule – able to work evenings, weekends and holidays
• Smart Serve Certification is an asset

ABOUT SCANDINAVE SPA BLUE MOUNTAIN:

Scandinave Spa Blue Mountain offers an immersive wellness experience nestled in a quiet forest-setting away from everyday interruptions. A leader in the Nordic Spa industry, Scandinave Spa Blue Mountain provides spacious indoor & outdoor spaces to explore year-round. Situated on 25-acres, the property is surrounded by mature trees and overlooks the UNESCO World Biosphere Reserve Niagara Escarpment and ski hills of Blue Mountain Resort. Special attention to detail takes guests on a relaxation journey that augments health and wellness. Scandinave Spa promises a disconnection from the outside world by honouring silence and inviting guests to turn off their digital devices.

Scandinave Spa Blue Mountain is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive and safe work environment free from discrimination. Scandinave Spa does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity/expression, or any other basis protected by law.

Scandinave Spa takes seriously its obligations under the Accessibility Ontarians with Disabilities Act, 2005. We are happy to provide accommodations to applicants needing assistance. Please let us know if you require an accessibility accommodation as part of the recruiting process.

We would like to thank all applicants for their interest. Those selected to move forward for an interview will be contacted.